Hotel Phoenix Zermatt

★★★

Untere Wiestistrasse 11, 3920 Zermatt, Switzerland

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Wi-Fi is available free of charge in every room of our property
Pets are welcome. Additional charges may apply
Property type:
Hotel
Online booking

About Hotel Phoenix

Hotel Phoenix in the quiet Wiesti quarter of Zermatt offers guests a peaceful stay within a 10-minute walk from the train station and Bahnhofstrasse, known for its shops and restaurants. Its use of natural materials from the region creates a homely yet modern atmosphere.

The Alpine-style rooms feature wooden interiors with hardwood or parquet floors and soundproofing to ensure rest. Each room includes a flat-screen cable TV, telephone, safety deposit box, hairdryer, feather pillows, heating, and free Wi-Fi. Select rooms provide balconies or terraces with views of the Matterhorn Mountain. Bathrooms are equipped with showers or bathtubs along with complimentary toiletries.

Guests can start their day with a buffet breakfast while enjoying mountain views before exploring nearby ski areas or golfing within three kilometers. The hotel offers free access to its gym and provides massage services by appointment. A bar and lounge area serve as spots for relaxation throughout the day.

Additional conveniences include coffee machines in rooms, desks for work, electronic key card access, express check-in/out options, cashless payment methods, concierge service, medical personnel availability on site, and secured meal delivery packaging.

Top Amenities

  • Complimentary WiFi
  • Pet-friendly
  • Smoke-free property
  • Housekeeping services daily
  • Gym
  • Lounge

Choose to book with us through sleephotelszermatt.com and gain instant access to the latest discounts and personalized package deals.

Rooms: 28

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Rooms & Availability

Superior Double Room

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Photo gallery - Superior Double Room
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Room Amenities

  • Power outlet near the bed,
  • Indoor heating,
  • Noise reduction features,
  • Wooden or parquet flooring,
  • Work desk,
  • Garbage bins,
  • Down-filled pillow,
  • Clothing storage or cupboard,
  • Secure safe

Bathroom

  • Hair cleanser,
  • Hair drying equipment,
  • Bathtub or shower,
  • Shower facilities,
  • Bathroom tissue,
  • Ensuite bathroom,
  • Complimentary toiletries,
  • Body wash,
  • Bathtub,
  • Restroom

Media & Technology

  • Television with flat screen,
  • Television,
  • AM/FM Radio,
  • Phone,
  • Television with cable channels

Food & Drink

  • Coffee maker

Services & Extras

  • Electronic key card access,
  • Bed linens,
  • Bath towels

Outdoor & View

  • Outdoor terrace

Accessibility

  • Elevator access,
  • Top levels reachable by lift

Safety & security

  • Fire alarm

Exclusive services

  • Complimentary access to the fitness center
Size:
22 m2
Bedroom 1:
Single bed
Number of guests:
2
Photo gallery - Deluxe Double Room with Matterhorn View
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Size:
26 m2
Bedroom 1:
Single bed
Number of guests:
2
Photo gallery - Standard Double Room with Matterhorn View from the Balcony
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Size:
21 m2
Bedroom 1:
Single bed
Number of guests:
2
Photo gallery - Triple Room
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Size:
28 m2
Bedroom 1:
Single bed
Number of guests:
3
Details and photos
Size:
21 m2
Bedroom 1:
Single bed
Number of guests:
2
Details and photos
Size:
26 m2
Bedroom 1:
Single bed
Number of guests:
2

Amenities

General

General

  • Animals permitted
  • Wireless internet access throughout the property
Activities

Activities

  • Golf course (within 3 kilometers)
  • Angling
  • Snow skiing
  • Trekking
  • Biking
  • Storage for skis
Services

Services

  • Online services
  • Wireless Internet
  • Complimentary Wi-Fi
Food & Drink

Food & Drink

  • Lounge
  • Customized dietary menus (upon request)
  • Wine and champagne
Pool and wellness

Pool and wellness

  • Gymnasium
  • Body massage
  • Back rub
  • Cervical massage
  • Feet massage
  • Massage for couples
  • Entire body massage
  • Physical fitness
Transport

Transport

  • Shuttle service (extra fee)
  • Transportation service
Reception services

Reception services

  • Quick check-in/check-out
  • Travel information desk
  • Baggage holding area
  • Personalized guest services
  • Billing statement available
Common areas

Common areas

  • Common living room with TV
Entertainment and family services

Entertainment and family services

  • Tabletop games and brainteasers
Cleaning services

Cleaning services

  • Washing service
  • Garment ironing service
  • Everyday cleaning service
Business facilities

Business facilities

  • Conference/event spaces
Miscellaneous

Miscellaneous

  • No smoking rooms
  • Elevator
  • Noise-reducing rooms
  • Climate control
  • Smoke-free property
  • Only for adults
  • Animal feeding dishes
  • Electronic key card entry
Safety & security

Safety & security

  • Secure storage locker
  • Fire detection alarms
  • Surveillance cameras in shared spaces
  • Exterior video surveillance
  • Emergency fire suppression devices
Safety features

Safety features

  • Personnel adhere to all safety guidelines set by local authorities
  • Commonly used stationery items like printed menus, magazines, pens, and paper have been eliminated
  • Hand sanitizing stations in guest rooms and essential areas
  • Availability of first aid kits
  • Connection to healthcare professionals
Physical distancing

Physical distancing

  • Non-cash payment options
  • Protective screens or barriers between employees and guests in relevant areas

Internet

  • Complimentary WiFi!
  • The property offers internet services with free WiFi available in all areas.

Parking

  • Details about parking facilities are not available.

House Rules

Check-in

  • From Until hours

Check-out

  • From Until hours

Pets

  • Pets are permitted, with the possibility of an additional fee.
Important information
Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.Please inform in advance of your expected arrival time. At Hotel Phoenix, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
At Hotel Phoenix, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Hotel Phoenix, all special requests are subject to availability and may incur additional charges.
Contact methods
☎ telephone
@ E-mail

Reviews

Check guest reviews about Hotel Phoenix
All reviews in one place!

Turgeon 07 - 2025
9/10
★★★★★

Matterhorn view from the balcony was stunning. Breakfast included an excellent selection of cheeses and many choices. The hotel is close to restaurants and the train station. Rooms were very clean and comfortable. Helpful staff gave good hiking suggestions. Ski facilities are nearby. Shower and changing facilities were available after checkout for day skiing.

ℹ) Reviews represent the subjective opinions of users, not sleephotelszermatt.com, and may differ from our assessment of Hotel Phoenix

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FAQ

Is there Internet access at Hotel Phoenix?

Yes, guests have access to the Internet.

What are the coordinates?

Use the GPS coordinates: 46.024476, 7.753711 to reach the destination.

Is there CCTV in the common areas of Hotel Phoenix?

Yes, common areas are monitored by CCTV.

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